Privacy Policy

Effective Date: October 3, 2025

Vital Connections Chiropractic values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitalconnectionchiropractic.com, use our services, or otherwise interact with our chiropractic practice.

1. Information We Collect

We may collect both personal and non-personal information, including:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Mailing address

  • Billing information

  • Health history or condition-related details submitted via forms

  • Appointment and treatment information

b. Non-Personal Information

  • Browser and device data

  • IP address

  • Website usage (via cookies or analytics tools)

2. How We Use Your Information

We use the information you provide for purposes such as:

  • Scheduling and confirming appointments

  • Providing chiropractic and wellness care

  • Processing billing

  • Communicating with you about your care

  • Responding to questions or inquiries

  • Sending appointment reminders or updates

  • Maintaining internal records for compliance and quality improvement

  • Improving our website and services

We do not sell or rent your personal information to any third parties.

3. HIPAA Compliance & Protected Health Information (PHI)

We are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and are legally required to protect your Protected Health Information (PHI).

What is PHI?

PHI includes any health information that can be used to identify you and that relates to your past, present, or future physical or mental health, treatment, or payment for healthcare services.

Your HIPAA Rights:

Under HIPAA, you have the right to:

  • Access and request a copy of your health records

  • Request corrections to your records

  • Receive a list of disclosures of your PHI

  • Request restrictions on certain uses or disclosures

  • Request confidential communications (e.g., phone vs. email)

  • File a complaint if you believe your rights have been violated

We will only use or disclose your PHI for treatment, payment, healthcare operations, or as required by law — and only to the minimum extent necessary.

For a full explanation of your rights under HIPAA, you may request a copy of our HIPAA Notice of Privacy Practices at our office or by contacting us directly.

4. Sharing Your Information

We may share your information with:

  • Insurance companies or billing providers (for coverage and payment)

  • Healthcare providers involved in your care

  • Third-party service providers (e.g., appointment software, IT support)

  • Law enforcement or regulatory authorities if required by law

All third parties are contractually obligated to protect your data and comply with HIPAA where applicable.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal and health information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Website Tracking

Our website may use cookies or tracking tools (like Google Analytics) to understand site usage and improve user experience. This information does not identify you personally and is used only for analytical purposes.

You may choose to disable cookies through your browser settings.

7. Children’s Privacy

Parental/Guardian Involvement: We require a parent or legal guardian to provide consent for any patient under the age of 18. Information about a child’s health, care plan, or visit history will only be shared with their parent or legal guardian, unless written authorization is provided.

Information We Collect: For pediatric patients, we collect only the information necessary to provide safe and effective chiropractic care. This may include medical history, developmental milestones, or other relevant health information.

How Information Is Used: Information is used exclusively for healthcare purposes, such as assessment, treatment planning, and communication with the child’s parent or guardian. We do not share, sell, or disclose a child’s information for marketing or non-healthcare purposes.

Confidentiality for Adolescents: As children grow into adolescents, we respect their developing autonomy. In certain cases, older minors may request a degree of privacy regarding their care, in accordance with California state law. When this occurs, we will balance the child’s right to privacy with the parent or guardian’s need to be informed, always prioritizing safety and legal guidelines.

Compliance with Laws: Our practice complies with the Children’s Online Privacy Protection Act (COPPA), HIPAA, and California state regulations regarding the privacy of minors.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, HIPAA rights, or our data practices, please contact:

Dr. Jodie Sung
236 N Santa Cruz Ave. Ste #110, Los Gatos CA, 95030
(408) 549 -7901
contact@vitalconnectionschiropractic.com
vitalconnectionschiropractic.com